Ques – What happens when I create an account?
Ans – After creating an account, you’ll receive an email with a link to set your password. Click the link to create your password and confirm your email address. If you don’t see the email, please check your spam or junk folder.
Ques – I ordered a product, but I haven’t received my order confirmation email. What should I do?
Ans – If you haven’t received your order confirmation email, please check your spam or junk folder as sometimes emails can end up there. If you still can’t find it, please contact our customer support team for assistance. We’re here to help!
Ques – How can I place an order?
Ans – Placing an order is simple. Browse our catalogue, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you can review your order and complete the purchase with your preferred payment method. If you encounter any technical issues, you can email us at Support@swordbill.in, contact us via WhatsApp at +91 9896350322, or send us a message on Instagram. We will respond within 24 hours of receiving your message.
Ques – What shipping service do you use?
Ans – We use Shiprocket for our shipping needs. Shiprocket is a reliable and efficient shipping service that enables us to ensure timely and accurate deliveries to our customers.
Ques – When will my order arrive?
Ans – Our standard delivery typically takes 5 to 7 days, though this duration may extend depending on the location and courier services.
Ques – How much is shipping Cost?
Ans – Shipping is Completely free.
Ques – How can I track my order?
Ans – Our courier partner, Shiprocket, will share all the tracking details with you via your registered mobile number and email address. Please check your messages and email for updates.
Ques – Are your products available in physical stores?
Ans – At the moment, our products are exclusively available through our online store, as well as on Amazon and Flipkart. This approach allows us to maintain a direct relationship with our customers and offer the best possible prices and service.
Ques – What is your “Give Back” initiative?
Ans – We believe in the transformative power of education. That’s why we dedicate 10% of every sale to sponsoring the education of underprivileged children in India. This initiative covers school fees, educational materials, and other essential needs, helping to create a brighter future for these children.